pony Casino & Sportsbook Terms

These terms describe the conditions under which we at pony operate our platform and the obligations you undertake when you open an account with us. Our services—football markets covering Liga 1, Piala AFF, Champions League; live-dealer games including blackjack, baccarat, and Dragon Tiger; slots such as Aviator and Sweet Bonanza; and esports betting on Mobile Legends and Free Fire—are available only where local law permits. We accept deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet.

By creating a pony account, you agree to comply with these terms and with applicable laws in your jurisdiction. We require identity verification before deposits or withdrawals. We hold your account balance separately from our operational funds, ensuring your money remains accessible. We reserve the right to suspend or close accounts that violate these terms or engage in fraud, money laundering, or other unlawful activity.

This document sets out our core policies on account management, deposits, withdrawals, bonuses, disputes, and jurisdiction-restricted access. It is not exhaustive; disputes are resolved under the principles outlined here and in our Privacy Policy

Account Opening and Verification on pony

We at pony require that all account holders verify their identity before they can deposit funds or place wagers. When you apply for an account, you provide your full name, date of birth, contact details, and proof of identity (government-issued ID such as a passport or national identity card). We also request proof of residential address (utility bill, bank statement, or rental agreement). Our verification team reviews these documents against regulatory requirements and typically completes the process within one business day.

Once verified, your pony account is active and you can fund it through any of our nine payment methods. We retain verification records and may request updated documentation if circumstances change or if we identify unusual account activity. If you cannot provide satisfactory verification, we will not permit deposits or withdrawals on your account.

You are responsible for keeping your pony login credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately. We are not liable for losses resulting from your disclosure of credentials or your failure to protect your password.

Age and Jurisdiction: You confirm that you are of legal age in your jurisdiction and that your access to pony does not violate local law. We do not permit accounts from jurisdictions where online gaming is prohibited.

Deposits and Our Payment Infrastructure

Our pony platform integrates nine deposit methods to serve regions across Indonesia. QRIS (unified quick-response code) is our standard checkout—you scan with any participating bank app or e-wallet. e-wallet and mobile banking (e-wallets) process instantly if you have existing balance. local payment, online payment, and e-wallet function similarly but may require opening separate apps to authorise. Virtual accounts (mobile banking, local payment, online payment, e-wallet) assign you a unique deposit number; you transfer from your personal bank account to that pony virtual account, and our system reconciles within standard banking hours.

When you deposit via pony, your funds credit immediately (for e-wallets) or within normal banking windows (for bank transfers). We do not charge deposit fees; any costs are levied by your bank or e-wallet provider. Deposits are non-refundable once credited to your account—they are treated as payment for the entertainment services you access.

We monitor deposits for patterns consistent with money laundering or fraud. If we identify suspicious activity, we may freeze your account pending investigation. Legitimate users are typically cleared within one to two business days.

Withdrawals and Settlement Windows

You can withdraw your account balance at any time by submitting a withdrawal request through your pony dashboard. You specify the amount and your destination payment method (which must match a payment method you previously used to deposit). Our system initiates the transfer to your registered payment method within standard processing windows: same-day or next-day for e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), and one to two business days for bank transfers (online payment, e-wallet, mobile banking, local payment virtual accounts).

All withdrawal requests require identity verification via a one-time code sent to your registered email or mobile number. This protects your account from unauthorised cash-outs. We do not charge withdrawal fees; any fees are levied by your bank or e-wallet provider.

If your requested withdrawal amount exceeds a certain threshold (which we may set based on account activity), we may request additional documentation to comply with anti-money-laundering regulations. Legitimate verification is typically completed within one business day.

E-Wallet Withdrawal
online payment, e-wallet, mobile banking, local payment, online payment typically process same-day or next-day. Your e-wallet provider's own processing windows may apply.
Bank Virtual Account Withdrawal
e-wallet, mobile banking, local payment, online payment transfers typically settle within one to two business days depending on your bank's processing schedule.
Verification Hold
Large withdrawals may be subject to additional anti-money-laundering checks. We aim to complete these within one business day.
Account Balance Segregation
Your pony account balance is held separately from our operational funds, ensuring accessibility even in the event of operational issues.

Our Policies on Bonuses and Promotional Offers

From time to time, we at pony may offer promotional bonuses or welcome offers to new or existing account holders. Any bonus terms are stated clearly at the time of offer. Bonuses are not cash—they are promotional credit that must be wagered (used to place bets) before you can withdraw the underlying funds. The specific wager requirements, eligible games, and expiration dates are disclosed upfront in the bonus terms.

We reserve the right to withdraw promotional offers at any time. If you accept a bonus, you agree to comply with the stated conditions. If we identify abuse (such as placing opposing bets to lock in guaranteed profit from a bonus), we may cancel the bonus and any winnings associated with it.

We do not advertise fixed bonus amounts such as "our welcome offer free" or specific percentage matches without qualifying language ("terms apply"). Our bonus communications describe offers generically (e.g. "an attractive new-customer bonus") and direct you to full terms before acceptance.

Fairness, Game Mechanics, and RTP

All games on pony operate fairly and transparently. Our slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) carry published RTP (Return to Player) percentages ranging from non-specific info to non-specific info, meaning the house edge is built into the game mathematics, not hidden mechanics. Live-dealer games (blackjack, baccarat, Dragon Tiger, Kembang Kempis) use physical cards or digital equivalents with fair shuffling, and all cards are visible on camera. Football markets on Liga 1, Piala AFF, and Champions League are updated in real time based on official team news and aggregate betting.

We do not manipulate odds, rig outcomes, or delay payouts. Every wager settles within seconds of the game concluding. You can review your complete account history and session results at any time. If you believe an outcome was unfair, contact our support team with details; we will investigate and provide a full explanation or correction if warranted.

Dispute Resolution and Support

If you have a complaint about a settlement, a payment issue, or any other aspect of your pony account, contact our support team through our FAQ page or your account dashboard. We aim to respond to all inquiries within one business day. If we cannot resolve the issue internally, we will explain the reasoning and your options for further appeal.

We undertake to settle disputes fairly and transparently. If a technical error results in an incorrect payout or a missed winning bet, we will correct it. If you believe we have breached these terms, you have the right to request a formal review of your account and all related transactions.

Account Closure and Suspension

We at pony reserve the right to suspend or permanently close any account that violates these terms. Violations include but are not limited to: fraud, money laundering, identity falsification, prohibited betting patterns, or violation of applicable law. If we close your account, we will pay out any legitimate account balance to your registered withdrawal method within standard processing windows.

You may close your own account at any time by requesting account closure through your pony dashboard. We will pay out your remaining balance within standard withdrawal windows. Once closed, your account data is retained for the duration required by law for regulatory and record-keeping purposes.

Jurisdiction and Service Availability

Our services on pony are available only where local law permits. We do not offer accounts to users in jurisdictions where online gaming, sports betting, or casino games are prohibited by law. You are responsible for confirming that your jurisdiction permits access to pony before creating an account or depositing funds. We do not confirm that pony holds any specific gaming licence in your country; instead, we operate under a jurisdiction-restricted framework where services are available only where applicable local law permits, and users assume the responsibility to verify compliance with their own regulations.

If you access pony from a jurisdiction where our services are prohibited, we reserve the right to close your account and withhold your balance pending legal advice. We recommend consulting local regulations before proceeding.

These terms were last updated on 2026-05-30 and apply to all pony accounts created or used after that date. We may update these terms from time to time; notice of material changes will be provided via your pony account dashboard. Continued use of pony after any update constitutes acceptance of the revised terms.

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